Shipping & Delivery Policy

Shipping & Delivery Policy

This policy applies to physical hula hoops purchased from the HoopStar Academy shop at
hulahoop.hoopstar.academy/shop.
It does not apply to our online classes, which are delivered live over video and carry no shipping.

Where we ship

We ship within India only. We do not currently deliver hula hoops to any address outside India.
If you are outside India and want to join our classes, you can do so from anywhere — our
live online classes have no shipping requirement.

Shipping cost

Delivery is free. Every price shown on our product pages is the final price — it already
includes all applicable taxes and door delivery anywhere in India. There are no separate shipping
charges, handling fees, or surcharges added at checkout.

Dispatch and delivery time

  • Dispatch: within 2 business days of your order being confirmed.
  • Delivery: typically 4–7 business days after dispatch, depending on your location.

Remote and non-metro pin codes can take longer. Business days exclude Sundays and public holidays.
Orders placed on a weekend or holiday are processed on the next business day.

Tracking your order

You will receive tracking details once your order is dispatched. If you have not received
tracking information within 3 business days of ordering, contact us and we will look into it.

Delivery attempts and address accuracy

Please make sure your delivery address and phone number are correct at checkout. Our courier
partners will attempt delivery and may call the number provided. If a parcel is returned to us
because the address was incomplete or nobody was reachable across the courier’s delivery attempts,
we will contact you to arrange redelivery.

Damaged or incorrect items

Hula hoops are light but bulky, and very occasionally a parcel is damaged in transit. If your hoop
arrives damaged, or you receive the wrong item, contact us within 7 days of delivery with a photo
of the item and the packaging. We will arrange a replacement or a full refund at no cost to you —
including return shipping. See our
Returns & Refund Policy.

Contact us

For any question about an order, delivery, or shipping:

We respond within 1 business day.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020:

We acknowledge every grievance within 48 hours of receiving it, and work to resolve it
within one month of the date it was received.

Last updated: 8 August 2026